Customer service is a priority for our company.
We try to ensure that all orders are dealt with quickly and efficiently.
We endeavor to keep shipping costs to a minimum whilst offering the best service available.
We will always try to accommodate any special requirements in respect of type and speed of delivery. However special delivery requirements may result in additional shipping charges and we will inform you of these charges and seek your agreement before they are incurred.
If our service fails you in any way please contact Robert Lunn with your complaint.
This can be done by Email - rlunn@boxofporcelain.com
We will send confirmation of your complaint within 24 hour of receipt.
The complaint will be investigated and every effort made to resolve the problem with you.
In all cases a detailed reply to your complaint will be sent within 7 working days.
If you have any other queries please e-mail:-